Legal information
Privacy policy
Last updated: October 21, 2026 • Compliant with Privacy Act 1988 (Cth)
How Octoprime Pty Ltd collects, protects, and handles personal data in accordance with Australian and international privacy standards.
1. Corporate Scope and Privacy Commitment
Octoprime Pty Ltd ("we", "us", "our", trading as "Octoprime Studio"), a company registered in Victoria, Australia (registered office at 33 Felstead Drive, Truganina VIC 3029, Australia), is dedicated to safeguarding your personal information. This Privacy Policy sets out how we collect, store, handle, and protect personal data when you visit https://octoprimepty.store, purchase digital products, or engage with our customer support team. This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), as well as global standards including the GDPR and CCPA where applicable.
2. Personal Information We Collect
We collect information necessary to fulfill digital orders and provide customer support. This includes: • Contact & Identity Data: Your full name and email address entered during checkout. • Transaction Records: Details of packages purchased, currency, timestamps, and order identifiers. • Technical & Usage Data: IP address, device type, browser information, and referral sources. • Payment Processing: Full credit card numbers are never stored on our servers; payments are processed securely directly by Stripe under PCI-DSS Level 1 compliance.
3. How We Use Your Data
Your information is utilized solely to: • Immediately deliver prompt packs and digital files to your designated email address; • Provide customer support and address order or billing inquiries; • Prevent payment fraud and verify legitimate transactions via Stripe Radar; • Comply with Australian legal, tax, and accounting reporting requirements. We do not sell, rent, or trade your personal data to any third parties.
4. Third-Party Service Providers and Cross-Border Disclosures
To operate our e-commerce store, we partner with industry-leading infrastructure providers: • Payment Processing: Stripe (financial services and payment gateway); • Hosting and CDN: Secure server and cloud networks; • Transactional Email: Automated order delivery dispatch systems. All service providers are bound by strict confidentiality and data protection obligations.
5. Data Security and Retention
We maintain technical and physical safeguards to secure your personal data against unauthorized access, loss, or misuse. Customer order records are retained only as long as necessary to provide service access and fulfill statutory financial recordkeeping obligations under Australian taxation and corporate regulations.
6. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and international regulations, you have the right to request access to the personal data we hold about you and request corrections. You may also request deletion of your contact data where retention is no longer legally required. To exercise these rights, please email our Privacy Officer at [email protected].
7. Australian Privacy Officer Contact Details
If you have questions regarding this Privacy Policy or wish to lodge an inquiry: • Entity: Octoprime Pty Ltd • Registered Address: 33 Felstead Drive, Truganina VIC 3029, Australia • Phone: +61 419 765 621 (Mon–Fri 9am–5pm AEST) • Email: [email protected]