Legal information
Refund policy
Last updated: March 15, 2026
A transparent and comprehensive policy regarding digital purchases, delivery issues, and refunds.
1. General Policy on Digital Goods
Due to the immediate access and digital nature of the products sold by Octoprime Studio (including prompt packs, Notion templates, and guides), all sales are generally considered final. Once a download link has been dispatched to your email, the product is considered 'used' and 'consumed'. We do not offer refunds or exchanges for 'change of mind', 'lack of immediate use', or 'incompatibility with preferred workflows'. Please read the product descriptions and FAQ carefully before completing your purchase.
2. Technical Delivery Issues
We stand by the quality of our files. If you experience a verified technical issue—such as a corrupted file, an incomplete ZIP archive, or an email delivery failure—you must contact us at contact@octoprimepty.store within 14 days of your purchase. You must include your order email, the date of purchase, and a detailed description of the issue. Our first step will always be to troubleshoot the issue, restore access, or provide a working replacement file.
3. Conditions for Refund Consideration
If our support team determines that we are entirely unable to deliver a functional version of the purchased product due to a technical error on our end, we may issue a full refund. Refunds will be applied to the original payment method used during checkout (processed via Stripe). Please note that refunds can take 5-10 business days to reflect on your bank statement depending on your financial institution.
4. Unauthorized Charges and Duplicate Orders
If you believe your card was used fraudulently or if you accidentally purchased the exact same bundle twice, please contact our support team immediately. We will investigate the transaction records. We strongly request that you contact us before initiating a chargeback or dispute with your bank, as we can resolve duplicate charges much faster directly through our Stripe dashboard.
5. Chargebacks and Payment Disputes
Initiating a chargeback without first attempting to resolve the issue with our support team is a violation of these terms. In the event of an unjustified chargeback, we reserve the right to dispute the claim using server logs, email delivery confirmations, and download timestamps, and we may permanently ban the associated email address and IP from future purchases.
6. Contacting Support for Refund Inquiries
To submit a claim regarding delivery or request assistance, email contact@octoprimepty.store. Please include your full name, the exact email used at checkout, and the order details. Do not send sensitive credit card numbers. We aim to review all inquiries within 1-2 business days.