Legal information
Refund policy
Last updated: October 21, 2026 • Compliant with Australian Consumer Law
A transparent policy outlining your consumer guarantees, digital product fulfillment, and refund rights under Australian law.
Consumer Notice:
Octoprime Pty Ltd operates in full compliance with the Australian Consumer Law. We stand behind our digital resources and will ensure you receive the functional, high-quality digital products you purchased.
1. Australian Consumer Law (ACL) Guarantees
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to: • Cancel your service contract with us; and • A refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2. Digital Products and Delivery Verification
All prompt collections, workflow guides, and templates sold by Octoprime Pty Ltd are digital assets delivered immediately via email following successful Stripe payment processing. While change-of-mind refunds are not required under the Australian Consumer Law once access credentials or download packages have been dispatched, we are deeply committed to customer satisfaction. If you encounter any technical difficulty, missing files, corrupted archives, or formatting issues, our team will promptly rectify the issue or provide a replacement or full refund.
3. Technical Delivery Issues and Replacements
If you do not receive your download confirmation email within 10 minutes of checkout, please inspect your spam or junk folder. If the email remains missing, contact our support team at [email protected] or call +61 419 765 621 with your purchase details. We will verify the transaction in our system and immediately re-dispatch your access links or issue a direct manual download.
4. Processing of Approved Refunds
When a refund is approved by our support team: • It will be credited back directly to the original payment method utilized during checkout (Visa, Mastercard, American Express, or other Stripe-supported method). • Stripe processes the refund immediately upon issuance. • Depending on your banking institution, funds typically reflect in your account within 5 to 10 business days.
5. Duplicate Charges and Billing Assistance
If you notice an accidental duplicate charge or an unauthorized transaction, please reach out to us right away at [email protected] or +61 419 765 621. Direct contact allows our billing department to investigate and resolve duplicate authorizations immediately through our merchant portal.
6. How to Request Support or a Refund
To submit an inquiry regarding your order, please contact our Australian office: • Entity: Octoprime Pty Ltd • Registered Address: 33 Felstead Drive, Truganina VIC 3029, Australia • Phone: +61 419 765 621 (Monday to Friday, 9:00 AM – 5:00 PM AEST) • Email: [email protected] Please provide your order email address, date of purchase, and description of your request. Our support staff aims to respond to all inquiries within one business day.